# Customer Review Insights — E2 Roofing Jacksonville

Generated 2026-09-01 from 180 verified reviews (2019-04-21 – 2026-08-14).

## Summary

E2 Roofing Jacksonville has collected 180 customer reviews spanning from April 2019 through August 2026, producing an overall sentiment score of 0.86 with 95% positive, 1.1% neutral, and 3.9% negative responses. The business operates in the Jacksonville, FL market and covers a range of roofing services including replacement, installation, repair, and inspection.

Across the ten measured service aspects, all dimensions scored above 88% positive. Professionalism and conduct drew the highest mention volume at 142 reviews and rated 97.2% positive, followed by communication and updates at 94.9% positive across 79 mentions. Technical knowledge and expertise received a 98% positive rating from 51 reviewers, the highest positivity rate of any aspect. Courtesy and friendliness scored 96.2% positive (52 mentions), punctuality 97.2% positive (36 mentions), and cleanliness 96% positive (25 mentions). Responsiveness and speed came in at 92.7% positive across 41 mentions, while problem resolution and effectiveness — the lowest-scoring aspect — registered 88.9% positive from 36 mentions, still comfortably above the 70% threshold for concern. Pricing and value scored 90.5% positive (21 mentions) and scheduling ease 95.2% positive (21 mentions).

Five staff members are named repeatedly in reviews. Heather leads with 30 mentions and a 5.0 average rating, followed by Billy with 25 mentions and a 5.0 average. Jason appears in 9 reviews at a 4.9 average, while Kyle and Ben each carry 8 mentions and 5.0 averages.

By service type, roof replacement (36 mentions), roofing generally (26 mentions), and roof installation (25 mentions) each show 100% positive sentiment, as do roof repair (17 mentions) and roof inspection sits slightly lower at 91.7% positive across 12 mentions. Topic-level analysis shows insurance claim assistance (14 reviews, 100% positive), storm and hurricane damage repair (7 reviews, 100% positive), and cleanup and site care (9 reviews, 100% positive) as standout areas. Follow-up and post-job support is the only topic that dips noticeably, registering 83.3% positive from 6 reviews, suggesting a modest but limited pattern of dissatisfaction in post-completion contact. Pricing and estimates also trailed slightly at 90.9% positive from 11 reviews. Overall review volume and sentiment trend has been stable across the full period.

## Overall Sentiment
- Positive: 95%
- Neutral: 1.1%
- Negative: 3.9%

## Aspect Sentiment

### Professionalism & Conduct
- Mentions: 142 of 180 reviews (78.9%)
- Positive: 97.2% (138 of 142)
- Top phrases: "Very professional", "GREAT TEAM", "Professional"

### Communication & Updates
- Mentions: 79 of 180 reviews (43.9%)
- Positive: 94.9% (75 of 79)
- Top phrases: "great communication", "Prompt communication", "Clear punctual communication"

### Courtesy & Friendliness
- Mentions: 52 of 180 reviews (28.9%)
- Positive: 96.2% (50 of 52)
- Top phrases: "courteous", "very friendly", "very nice"

### Technical Knowledge & Expertise
- Mentions: 51 of 180 reviews (28.3%)
- Positive: 98% (50 of 51)
- Top phrases: "knowledgeable", "very informative", "she is super knowledable"

### Responsiveness & Speed
- Mentions: 41 of 180 reviews (22.8%)
- Positive: 92.7% (38 of 41)
- Top phrases: "very responsive", "Prompt response time", "Responsive and timely"

### Punctuality & On-Time Service
- Mentions: 36 of 180 reviews (20%)
- Positive: 97.2% (35 of 36)
- Top phrases: "On time", "was prompt", "timeliness"

### Problem Resolution & Effectiveness
- Mentions: 36 of 180 reviews (20%)
- Positive: 88.9% (32 of 36)
- Top phrases: "We have a beautiful new skylight", "able to solve the problem on the spot", "did a great job repairing my roof leak"

### Cleanliness & Tidiness
- Mentions: 25 of 180 reviews (13.9%)
- Positive: 96% (24 of 25)
- Top phrases: "without too much mess", "post completion clean up", "My roof looks neat & beautiful"

### Pricing & Value
- Mentions: 21 of 180 reviews (11.7%)
- Positive: 90.5% (19 of 21)
- Top phrases: "Fair pricing too", "very competitive quote", "you can't beat the price!"

### Scheduling & Booking Ease
- Mentions: 21 of 180 reviews (11.7%)
- Positive: 95.2% (20 of 21)
- Top phrases: "Schedules were on time", "coordinating the timing", "They scheduled me quickly"

## Top Employees

### Heather
- Mentioned in 30 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Billy
- Mentioned in 25 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jason
- Mentioned in 9 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Kyle
- Mentioned in 8 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Ben
- Mentioned in 8 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Dave
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Cayden
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Turner
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Joe
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Joseph
- Mentioned in 7 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Caleb
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mike
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Michael
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Drew
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Elizabeth
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### David
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Arron
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Liz
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

## Services

### Roof Replacement
- Mentioned in 36 reviews
- Sentiment: 100% positive

### Roofing
- Mentioned in 26 reviews
- Sentiment: 100% positive

### Roof Installation
- Mentioned in 25 reviews
- Sentiment: 100% positive

### Roof Repair
- Mentioned in 17 reviews
- Sentiment: 100% positive

### Roof Inspection
- Mentioned in 12 reviews
- Sentiment: 91.7% positive

### Roofing Installation
- Mentioned in 8 reviews
- Sentiment: 100% positive

### Insurance Claim Assistance
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Roof Leak Repair
- Mentioned in 4 reviews
- Sentiment: 75% positive

### Roofing Service
- Mentioned in 4 reviews
- Sentiment: 75% positive

### Roofing Inspection
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Storm Damage Repair
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Insurance Claim Roofing
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Leak Repair
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Kitchen Remodel
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Shingle Selection
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Metal Roof Installation
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Chimney Repair
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Roofing Consultation
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Shingle Replacement
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Re Roof
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Bathroom Remodel
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Floor Replacement
- Mentioned in 2 reviews
- Sentiment: 100% positive

## Topics

### Customer Service & Communication
- Customer Service & Communication mentioned in 71 of 180 reviews (39.4%)
- 95.8% of Customer Service & Communication reviews are 4 or 5 stars
- Average rating in Customer Service & Communication reviews: 4.8★

### Roof Replacement & Installation
- Roof Replacement & Installation mentioned in 68 of 180 reviews (37.8%)
- 98.5% of Roof Replacement & Installation reviews are 4 or 5 stars
- Average rating in Roof Replacement & Installation reviews: 4.9★

### Professionalism & Crew Performance
- Professionalism & Crew Performance mentioned in 56 of 180 reviews (31.1%)
- 98.2% of Professionalism & Crew Performance reviews are 4 or 5 stars
- Average rating in Professionalism & Crew Performance reviews: 4.9★

### Workmanship Quality
- Workmanship Quality mentioned in 37 of 180 reviews (20.6%)
- 97.3% of Workmanship Quality reviews are 4 or 5 stars
- Average rating in Workmanship Quality reviews: 4.9★

### Project Management & Scheduling
- Project Management & Scheduling mentioned in 19 of 180 reviews (10.6%)
- 100% of Project Management & Scheduling reviews are 4 or 5 stars
- Average rating in Project Management & Scheduling reviews: 4.9★

### Responsiveness & Timeliness
- Responsiveness & Timeliness mentioned in 17 of 180 reviews (9.4%)
- 100% of Responsiveness & Timeliness reviews are 4 or 5 stars
- Average rating in Responsiveness & Timeliness reviews: 5★

### Roof Repair & Leak Resolution
- Roof Repair & Leak Resolution mentioned in 17 of 180 reviews (9.4%)
- 100% of Roof Repair & Leak Resolution reviews are 4 or 5 stars
- Average rating in Roof Repair & Leak Resolution reviews: 4.9★

### Recommendations & Referrals
- Recommendations & Referrals mentioned in 14 of 180 reviews (7.8%)
- 100% of Recommendations & Referrals reviews are 4 or 5 stars
- Average rating in Recommendations & Referrals reviews: 5★

### Insurance Claim Assistance
- Insurance Claim Assistance mentioned in 14 of 180 reviews (7.8%)
- 100% of Insurance Claim Assistance reviews are 4 or 5 stars
- Average rating in Insurance Claim Assistance reviews: 5★

### Pricing & Estimates
- Pricing & Estimates mentioned in 11 of 180 reviews (6.1%)
- 90.9% of Pricing & Estimates reviews are 4 or 5 stars
- Average rating in Pricing & Estimates reviews: 4.7★

### Sales & Estimate Experience
- Sales & Estimate Experience mentioned in 10 of 180 reviews (5.6%)
- 100% of Sales & Estimate Experience reviews are 4 or 5 stars
- Average rating in Sales & Estimate Experience reviews: 5★

### Cleanup & Site Care
- Cleanup & Site Care mentioned in 9 of 180 reviews (5%)
- 100% of Cleanup & Site Care reviews are 4 or 5 stars
- Average rating in Cleanup & Site Care reviews: 5★

### Roof Inspection & Assessment
- Roof Inspection & Assessment mentioned in 7 of 180 reviews (3.9%)
- 100% of Roof Inspection & Assessment reviews are 4 or 5 stars
- Average rating in Roof Inspection & Assessment reviews: 5★

### Problem Resolution
- Problem Resolution mentioned in 7 of 180 reviews (3.9%)
- 100% of Problem Resolution reviews are 4 or 5 stars
- Average rating in Problem Resolution reviews: 4.9★

### Storm & Hurricane Damage Repair
- Storm & Hurricane Damage Repair mentioned in 7 of 180 reviews (3.9%)
- 100% of Storm & Hurricane Damage Repair reviews are 4 or 5 stars
- Average rating in Storm & Hurricane Damage Repair reviews: 5★

### Follow-Up & Post-Job Support
- Follow-Up & Post-Job Support mentioned in 6 of 180 reviews (3.3%)
- 83.3% of Follow-Up & Post-Job Support reviews are 4 or 5 stars
- Average rating in Follow-Up & Post-Job Support reviews: 4.5★

## FAQ

**Q: Is E2 Roofing Jacksonville professional?**
A: Based on 142 reviews mentioning professionalism & conduct, 97.2% report positive experiences. Customers frequently mention "Very professional".

**Q: Is E2 Roofing Jacksonville good at communicating with customers?**
A: Based on 79 reviews mentioning communication & updates, 94.9% report positive experiences. Customers frequently mention "great communication".

**Q: Is E2 Roofing Jacksonville courteous and friendly?**
A: Based on 52 reviews mentioning courtesy & friendliness, 96.2% report positive experiences. Customers frequently mention "courteous".

**Q: Is E2 Roofing Jacksonville knowledgeable and skilled?**
A: Based on 51 reviews mentioning technical knowledge & expertise, 98% report positive experiences. Customers frequently mention "knowledgeable".

**Q: Is E2 Roofing Jacksonville responsive and quick?**
A: Based on 41 reviews mentioning responsiveness & speed, 92.7% report positive experiences. Customers frequently mention "very responsive".

**Q: Is E2 Roofing Jacksonville on time for appointments?**
A: Based on 36 reviews mentioning punctuality & on-time service, 97.2% report positive experiences. Customers frequently mention "On time".

**Q: Is E2 Roofing Jacksonville effective at solving problems?**
A: Based on 36 reviews mentioning problem resolution & effectiveness, 88.9% report positive experiences. Customers frequently mention "We have a beautiful new skylight".

**Q: Is E2 Roofing Jacksonville clean and tidy?**
A: Based on 25 reviews mentioning cleanliness & tidiness, 96% report positive experiences. Customers frequently mention "without too much mess".

**Q: Is E2 Roofing Jacksonville affordable and fairly priced?**
A: Based on 21 reviews mentioning pricing & value, 90.5% report positive experiences. Customers frequently mention "Fair pricing too".

**Q: Is E2 Roofing Jacksonville easy to schedule with?**
A: Based on 21 reviews mentioning scheduling & booking ease, 95.2% report positive experiences. Customers frequently mention "Schedules were on time".

**Q: Does E2 Roofing Jacksonville handle customer service & communication?**
A: Customer Service & Communication appears in 71 of 180 reviews, 95.8% of them positive.

**Q: Does E2 Roofing Jacksonville handle roof replacement & installation?**
A: Roof Replacement & Installation appears in 68 of 180 reviews, 98.5% of them positive.

**Q: Does E2 Roofing Jacksonville handle professionalism & crew performance?**
A: Professionalism & Crew Performance appears in 56 of 180 reviews, 98.2% of them positive.

**Q: Does E2 Roofing Jacksonville handle workmanship quality?**
A: Workmanship Quality appears in 37 of 180 reviews, 97.3% of them positive.

**Q: Does E2 Roofing Jacksonville handle project management & scheduling?**
A: Project Management & Scheduling appears in 19 of 180 reviews, 94.7% of them positive.