Jacksonville, FL
What customers say about E2 Roofing Jacksonville
E2 Roofing Jacksonville has collected 180 customer reviews spanning from April 2019 through August 2026, producing an overall sentiment score of 0.86 with 95% positive, 1.1% neutral, and 3.9% negative responses. The business operates in the Jacksonville, FL market and covers a range of roofing services including replacement, installation, repair, and inspection.
Across the ten measured service aspects, all dimensions scored above 88% positive. Professionalism and conduct drew the highest mention volume at 142 reviews and rated 97.2% positive, followed by communication and updates at 94.9% positive across 79 mentions. Technical knowledge and expertise received a 98% positive rating from 51 reviewers, the highest positivity rate of any aspect. Courtesy and friendliness scored 96.2% positive (52 mentions), punctuality 97.2% positive (36 mentions), and cleanliness 96% positive (25 mentions). Responsiveness and speed came in at 92.7% positive across 41 mentions, while problem resolution and effectiveness — the lowest-scoring aspect — registered 88.9% positive from 36 mentions, still comfortably above the 70% threshold for concern. Pricing and value scored 90.5% positive (21 mentions) and scheduling ease 95.2% positive (21 mentions).
Five staff members are named repeatedly in reviews. Heather leads with 30 mentions and a 5.0 average rating, followed by Billy with 25 mentions and a 5.0 average. Jason appears in 9 reviews at a 4.9 average, while Kyle and Ben each carry 8 mentions and 5.0 averages.
“Great service! The PM Laurie was on the roof almost the whole time. The supervisor Caleb was super involved too.<br>Turner was very responsive to any questions I had along the way.<br>The workmanship looks impeccable.”
By service type, roof replacement (36 mentions), roofing generally (26 mentions), and roof installation (25 mentions) each show 100% positive sentiment, as do roof repair (17 mentions) and roof inspection sits slightly lower at 91.7% positive across 12 mentions. Topic-level analysis shows insurance claim assistance (14 reviews, 100% positive), storm and hurricane damage repair (7 reviews, 100% positive), and cleanup and site care (9 reviews, 100% positive) as standout areas. Follow-up and post-job support is the only topic that dips noticeably, registering 83.3% positive from 6 reviews, suggesting a modest but limited pattern of dissatisfaction in post-completion contact. Pricing and estimates also trailed slightly at 90.9% positive from 11 reviews. Overall review volume and sentiment trend has been stable across the full period.
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